FAQ-driversselect.com-Service-Contracts

Q&A- driversselect.com Service Contracts

 
Q- Should I purchase a service contract on the vehicle I am buying today?
A- The service contract gives you peace of mind by providing you with coverage similar to a factory warranty on a vehicle.  Today's vehicles are increasingly complex and repairs are becoming costly so if your budget is tight and paying $2000, $3000, or $4000 for a repair would be difficult, you may want to eliminate the risk and buy the contract. If you are financing the vehicle, the service contract will typically only increase your monthly payments by $20 to $40.  One the other hand if you have available cash and don't mind taking on the risk yourself then you may wan to forgo the service contract.

    Q- Can I get my vehicle serviced anywhere I choose?
    A- Yes, the driversselect.com service contract is underwritten by nationally known Virginia Surety Group and works through any new car dealership as well as hundreds of repair facilities nationwide including most national brands. You do not have to bring the vehicle back to driversselect.com for service.

    Q- Should I purchase a service contract in my vehicle still has a manufacturer's warranty?
    A- If your vehicle has some time left on its manufacturer's warranty driversselect.com offers a special comprehensive service contract that is priced considerably lower than normal service contracts. This service contract for "newer vehicles works alongside the manufacturer's warranty and can extend the coverage for up to a further 3 years from your date of purchase.

 
Q- Is Everything Covered? 
 A- Most mechanical repairs and all major systems are covered; in fact it is one of the most comprehensive plans available. You pay only a $100 deductible. The brochure explains your coverage in specific detail. Roadside assistance for lockout, gas, jumpstart, spare tire change, towing etc. are also included with a zero deductible. A rental car is provided for larger overnight repairs requiring over 4 hours of labor.
However, maintenance items including but not limited to brakes, oil changes, tires, windshields are excluded.

 
Examples of Items Covered

    Q- How does the process work? How do I get service when my vehicle breaks?
    A- Simply call the 800 number and we will assist you or take the vehicle to the dealer or repair shop of your choice. The service show will call the claims center for authorization. The shop will diagnose and repair the vehicle. The claims center will pay with a credit car. You pay the $100 deductible, sign and drive away.

    Q- How can I trust the service contract company is financially secure and will be around to pay claims when my vehicle breaks down?
    A- The driversselct.com service contract program is operated by Portfolio who have been in business for 22 years and has written over 3 million policies. Portfolio are insured and backed by Virginia Surety, a large national A-rated insurance carrier. Portfolio has received the national Dealers Choice Award 3 of the last 4 years.

    Q- Are there limits to the number of repairs that can be made?
    A- No, the service contract will pay for repairs, up to the full value of the vehicle. Your service contract cannot be canceled no matter how many claims you have.

    Q- Can I cancel if I choose?
    A- Yes, you can cancel the service contract at any time just contact driversselect.com or call the 800 number. The refund will be calculated from the day of your request.

    Q- Will lenders finance this program?
    A - Yes, your extended service contract can be fully financed. Even the best vehicles go wrong sometimes and we know how difficult it can be to pay thousands of dollars in repairs so for just a few extra dollars per month on your financing payment you can have the peace of mind  that our comprehensive coverage will cover most major repairs and system failures and all you will have to pay is a $100 deductible.

    Q- Is this program transferrable?
    A - Yes, just let us know if you sell your vehicle. We will cancel the contract and refund you the unused portion or transfer coverage to the new owner if you choose.

    Q- Can I purchase the vehicle service contract later?
    A - No, it must be purchased at the time of the sale.                                                                                                               

    Q-Can I get my vehicle serviced anywhere I choose?
    A - Yes, the driversselect.com service contract is underwritten by nationally known Virginia Surety Group and works through any new car dealership as well as hundreds of repair facilities nationwide including most national brands. You do not have to bring the vehicle back to driversselect.com for service.
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