FAQs - Need Help with Buying a Used Car at driversselect?


We're a little different. We've answered some of the most common questions here.  If you don't see your question, please feel free to call (888)868-8046 or submit your question here.
FAQs

Your Shopping Questions

How can I save hours at the dealership?
It's simple. Nearly all the information you need to make the right car buying decision can be provided before you ever set foot in a dealership. Most dealerships don't like to give up this much information, as they believe they can get you to pay more under pressure in person. driversselect is reinventing the car buying process by giving you everything upfront without ever having to set foot in a dealership. You get our absolute lowest price, our best financing terms, our highest trade in value and a complete Carfax vehicle history report. You also get 36+ photos of each vehicle. We can even provide you all the maintenance work we performed on the vehicle prior to sale. We also remove all the haggling, negotiating and pressure that can last hours in most car buying transactions. Just make sure you call to schedule an appointment, as not having an appointment greatly increases wait times!  The only thing you need to do when you arrive at driversselect.com is test drive the car, get your trade-in validated with the information you provided ahead of time and sign the paperwork. In most cases this takes about 45-90 minutes.
    
How can I be assured the numbers won't change once I get to driversselect?
One of the things we hate the most about the car buying process is that often the price and terms you are quoted before you come in are notwhat you see when you arrive. We have removed that frustration. The terms we quote you are exactly what you will see when you arrive as long as all the information you provide is accurate and verifiable at time of purchase. Our Customer Experience Officers will work with you diligently to make sure we get this information verified before you come in.

How can you assure me I won't feel pressured to buy something I'm not sure about?
We understand you are more dependent on your vehicle than ever before and in many cases it is one of your largest purchases. So the last thing you need to worry about is being pressured to buy something you will regret. This is why any terms and figures we quote are good for 30 days as long as the vehicle is still in stock. So whether you buy today, tomorrow, or next month - you are given the freedom to make your decision on your terms and not have to worry about missing out on a great price. Finally, you avoid the dreaded finance closing room, where you get presented with multiple payment options and a bunch of add-on products. You know all the facts and figures before you come in, so you never     enter a finance office. The paperwork is prepared in advance and you sign right there in the showroom.

How does your trade-in process work?
You can complete a request for a trade-in estimate on our web site or just ask your Customer Experience Officer for a valuation estimate. He or she will then contact you to collect thorough details of your vehicle including its mechanical and cosmetic condition. This can be done over the phone and takes about 15 minutes. By collecting really detailed information we are able to give you an accurate estimate of your vehicle's value. We guarantee to give you our best possible trade-in value upfront. If you like the estimated value, all you need to do is bring your vehicle in for our appraiser to test-drive and verify its condition. This can be done at your convenience. The final value of your vehicle should not vary from our estimate so long as the condition matches the description you provided over the phone.

Are there financial benefits to trading my vehicle in on my purchase with driversselect?
Yes. In the state of Texas, you get what amounts to a *6.25% tax credit when you trade your vehicle with the dealer you buy from - because you only pay sales tax on the difference between the sales price and the trade-in value. Also, be aware that some dealers will say they are giving your more for your trade and then mark up something else, such as the car price or interest rate, in order to make up the difference. There is no "shell game" with driversselect. We provide our best trade-in offer along with our best interest rate and price before you even come to the dealership.
 *6.25% tax credit only applies if you are registering the vehicle in the state of Texas.

How does driversselect determine what my trade is worth?
At driversselect, we understand that an important part of the car buying process is getting you the best value on your trade.
During our simple appraisal process, we'll walk you through step-by-step as we inspect your car.  Because we are part of a retail network (backed by Sonic Automotive - over 100 dealerships strong), we can utilize our nationwide database to appraise your vehicle across all of our locations, where pre-owned vehicles are in great demand.  Our appraisal is good for 14 days or 500 miles, whichever comes first*.  So when you hand over the keys, you'll be confident knowing you got best price.
 
*Vehicle must be in substantially the same condition as when it was originally inspected.


Do I have to trade my vehicle?
No. We only offer this as a service to you. If you feel you can obtain a higher value by selling it on your own to another dealer or consumer, we encourage you to explore those options. Our goal is to make it as effortless as possible for you to get the best deal on the purchase and financing for the vehicle you desire. You would just lose the 6.25% tax credit by not trading your vehicle in with us.
*6.25% tax credit only applies if you are registering the vehicle in the state of Texas.

Your Vehicle Questions

What qualifies as a "nearly new vehicle" at driversselect?
Nearly new vehicles must meet the following strict criteria at driversselect:
  •         1-3 years old
  •         Under 30k miles
  •         No accidents on CarFax report
  •         Equipped with new technology packages
  •         Able to be priced 20-40% less than when the vehicle was brand new

Are all vehicles on the website available for sale?
Yes! Every vehicle on the website is available for sale. We only display the vehicles that have already completed the inspection process. It is recommended that you contact one of our Customer Experience Officers via chat, email or call 888-868-8046 to confirm availability for test drive.

What work does driversselect perform on vehicles prior to sale?
Every one of our vehicles goes through a rigorous 190-point inspection before they are sold. Our technicians fix any issues uncovered in the inspection as well as perform any needed maintenance. In addition, every vehicle undergoes a thorough cleaning and detailing to ensure that they are in top condition given the vehicle's age and mileage. Please ask your Customer Experience Officer for details of the work we have completed on your specific vehicle.

Do driversselect vehicles come with a warranty?
We back up our 190-point inspection with a 30-day/1,000 mile warranty on every vehicle for the items covered in the inspection. In addition, most of our vehicles are still covered under the original manufacturer's warranty. Some vehicles even come with a full maintenance plan. You can also purchase an extended service contract to provide up to 5 years and 75,000 miles worth of coverage on every driversselect vehicle. Our extended service contract is brought to you by Ally Financial and provides comprehensive coverage of all major parts and systems and can be fully included in your financing for just a few additional dollars per month.

Your Financing Questions

What makes driversselect different from other dealers who offer financing?
While many of our customers have shared with us how we have been able to offer them better financing terms than the competition, what truly makes us different is the level of transparency we deliver when disclosing our financing terms and the commitment we have to always giving you our absolute best financing terms upfront. Secondly, you never have to come to the dealership and spend hours haggling trying to discover your best terms. We can provide these to you right over the phone and email them to you in writing. Third, the numbers we give you won't change when you show up. What you see is what you get when you arrive as long as the information you provided is accurate and verifiable.  Unlike many dealers who offer generic financing programs, we have established strong personal relationships with top-tier lenders such as Capital One, Ally, Wells Fargo, BB&T and more. Many of these financing programs are only available at driversselect.

Can I find out what's on my credit report?
Yes. There are three credit-reporting agencies (Experian, Equifax and Trans Union). You have the right to obtain a free report from each one once per year OR if you have recently been turned down for credit. You can get your reports and learn more here: www.annualcreditreport.com
Fargo, BB&T and more. Many of these financing programs are only available at driversselect.
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